top of page

Client Satisfaction

 

Customer Needs Focused:
 

  • Identify and understand the customer's needs and objectives.

  • Create solutions that are process orientated, practical and profitable.

  • Create solutions that ensure compliance with legislative Acts, Regulations and associated Codes of Practice and industry standards.

  • Clearly define, plan and agree on the scope of works and outcomes.

Business Management Consultants, Workplace Safety Certification, Environmental Risk Management Systems, Codex HACCP compliance and certification, AS NZS 9001 compliance and certification, AS NZS 4801 compliance and certification, AS NZS 14001 compliance

Quality Management Development adopts the codes of conduct set by the Australian Institute of Management and shall be continually measured on the following key performance indicators -

Reliable:

 

  • Continually work closely with the customer communicating regularly on progress and changes.

  • Be prompt for all scheduled appointments and meetings.

  • Complete the agreed work scope and outcomes within time expectations.

 

Honest:

 

  • Meet agreements, contract conditions and scheduled fees.

  • Be known for honesty and fairness in all dealings.

  • Be impartial in relation to sex, race or personal belief.

 

Competent:

 

  • Maintain qualifications, practical knowledge and experience to enable the agreed work scope and outcomes to be achieved adequately and effectively.

  • Maintain affiliation and endorsements with professional bodies and institutions, and continue with professional development programs.

Business Management Consultants, Workplace Safety Certification, Environmental Risk Management Systems, Codex HACCP compliance and certification, AS NZS 9001 compliance and certification, AS NZS 4801 compliance and certification, AS NZS 14001 compliance
bottom of page